Effective September 2026
At True Star Coaching™, we believe that clarity and mutual respect create a strong foundation for our work together. This policy is designed to ensure that payment, scheduling, cancellations, and refunds are handled fairly and transparently while honoring both the client’s commitment and the time and preparation involved in providing our services.
1. Payment for Private Sessions & Services
Payment for individual coaching sessions, healing sessions, breathwork sessions, ceremonies, and other private appointments is generally required at the time of booking to confirm your appointment.
When an invoice is issued separately, payment is due within 7 days of the invoice date (Net 7) unless another due date is stated on the invoice or agreed upon in writing.
All prices are stated in U.S. dollars (USD) unless otherwise specified.
2. Coaching Packages & Programs
Coaching packages and programs may be paid in full or, when available, through an agreed payment plan.
Payment plans must be arranged in advance. The payment amounts and scheduled due dates will be communicated and agreed upon before the payment plan begins.
Partial payments made outside an agreed payment plan do not change the original payment due date or constitute an extension of the payment terms.
Unless otherwise agreed in writing, outstanding balances must be brought current before additional sessions or services are provided.
3. Payment Methods & Processing Fees
True Star Coaching™ accepts the payment methods made available at checkout or on your invoice, which may include credit/debit card, ACH, PayPal, or other electronic payment methods.
Any applicable payment-processing or transaction fee charged to the client will be disclosed before payment is completed.
4. Late & Outstanding Payments
Clients are responsible for making payments by the due date stated on their invoice or payment agreement.
True Star Coaching™ does not currently impose an automatic percentage-based late fee on overdue invoices.
If an account becomes overdue, payment reminders may be sent and True Star Coaching™ reserves the right to pause future sessions, services, program access, or reservations until the outstanding balance has been paid or another arrangement has been agreed upon in writing.
If you anticipate difficulty making a scheduled payment, please contact us before the due date whenever possible. We understand that circumstances can change and are happy to discuss available options.
Any alternative payment arrangement must be agreed upon in writing.
5. Failed or Reversed Payments
If a payment is declined, returned, reversed, or otherwise unsuccessful, the client remains responsible for the outstanding balance.
Future services may be paused until the outstanding payment has been resolved.
6. Private Session Cancellations & Rescheduling
We understand that plans sometimes change.
If you need to cancel or reschedule a private appointment, please provide at least 24 hours’ notice.
Appointments cancelled or rescheduled 24 hours or more before the scheduled appointment may be moved to another available date without penalty.
Cancellations made less than 24 hours before the scheduled appointment, as well as missed appointments or no-shows, are generally charged in full. If the appointment was purchased as part of a package, the session will be considered used and deducted from the package.
We recognize that genuine emergencies and exceptional circumstances can occur. True Star Coaching™ may, at its discretion, waive the cancellation charge or allow the session to be rescheduled.
If True Star Coaching™ needs to cancel or reschedule your appointment, you may reschedule without penalty. If rescheduling is not possible or appropriate, any payment made specifically for the affected session will be refunded or credited.
7. Workshops & In-Person Events
Workshop and event registrations reserve a limited space and may involve advance preparation, materials, food, venue arrangements, or other expenses.
If you need to cancel your registration, please provide at least 48 hours’ notice before the scheduled start of the workshop or event.
Cancellations received at least 48 hours in advance may receive a refund or, where available, transfer the registration to another True Star Coaching™ workshop or event.
Cancellations received less than 48 hours before the event and no-shows are generally non-refundable.
If you are unable to attend, you may request to transfer your registration to another person, provided you notify True Star Coaching™ in advance and the nature of the event allows for the transfer.
If True Star Coaching™ cancels a workshop or event, registered participants will be offered a full refund or the option to transfer their payment to another available event.
Any workshop with special payment or cancellation terms will clearly state those terms at the time of registration, and those specific terms will take precedence.
8. Refunds
Refund eligibility depends on the service, package, program, workshop, or event purchased and the applicable cancellation terms.
Services that have already been provided are non-refundable.
Where a package includes multiple sessions, any refund that may be approved for unused services will be determined according to the terms provided when the package was purchased.
Choosing an installment or payment plan does not, by itself, change the applicable cancellation or refund terms.
9. Discounts & Promotional Offers
Discounts, promotional offers, and special pricing are valid only for the period and conditions stated with the offer.
Unless otherwise specified, promotions cannot be combined with other discounts, applied retroactively, or redeemed for cash.
10. Taxes
Applicable sales or other taxes will be collected where required by law.
11. Billing Questions & Payment Disputes
If you believe there is an error with an invoice or payment, please contact True Star Coaching™ as soon as possible so that we have an opportunity to review and address the matter with you.
Nothing in this policy is intended to limit any rights or remedies available to a consumer under applicable law.
12. True Star Retreats™
Retreats, destination programs, and travel experiences offered through True Star Retreats™ are governed by their own booking, deposit, payment, cancellation, and refund terms provided at the time of registration.
Please refer to www.truestarretreats.com for the terms applicable to your retreat or journey.
13. True Star Shop™
Purchases made through True Star Shop™ are governed by the shop’s applicable payment, shipping, return, exchange, and refund policies.
Please refer to www.thetruestarshop.com for the policies applicable to product purchases.
14. Changes to This Policy
True Star Coaching™ may update this policy from time to time. The policy and terms in effect at the time a service, package, workshop, or event is purchased will generally apply to that purchase unless otherwise agreed in writing.
True Star Coaching™
Where alignment becomes transformation.